Customer Helpline open 09:00 – 17:00

  0800 6123454 / 01843 292136

First Choice Mobility
First Choice Mobility

Customer Helpline open 09:00 – 17:00

0800 6123454 / 01843 292136

Privacy Policy

First Choice Mobility Ltd is committed to protecting your privacy.

Data Controller

Any personal information provided to First Choice Mobility Ltd is controlled by the Data Controller at First Choice Mobility Ltd, 127 Canterbury Road, Westbrook, Kent, CT9 5BD

The personal information that you submit will not be shared, sold or disclosed to third parties in any form, for any purpose, at any time, unless prior consent is obtained from you or required by law. Personal financial information will be collected via this web site and Retail Outlets. This privacy statement applies to First Choice Mobility Ltd web site and Retail Outlets. By using any First Choice Mobility Ltd web site or visiting one of our outlets, you consent to the data practices in this statement.

How do you get my Consent?

If you have an account with us, we will know the following: –

  • Your name and address plus any delivery address you set up.
  • If you are VAT exempt your details and qualifying condition.
  • Your telephone number/s
  • Your e-mail address’
  • Any notes and messages added in the comments section
  • Verification of your Credit Card
  • Details of any items ordered with us

Your telephone number will only be used as a last resort for order or delivery problems. You will never be telephoned for any sales or promotional reasons.

This enables us to process and fulfil your orders, invoice you accordingly and keep you posted with account activity.

Information about how you use and navigate our web sites – we can track this by using what are known as ‘cookies’. (please see ‘Cookie Law’ section below)

Any additional personal information disclosed during offline telephone conversations. This information may be merged with personal information you have already submitted online and will only be used in accordance with this Privacy Statement.

If you hold an account with us, we may if you opt-in and with your expressed consent occasionally e-mail you with special offers and announcements. You can un-subscribe/opt-out from this service by logging in to your account and selecting the un-subscribe from newsletter option.

Credit or Debit Card payment details for the purpose of the sale.  We do not store any credit or debit card details nor do we share customer details with any 3rd parties.

How We Use This Information

First Choice Mobility Ltd uses the information to process and fulfil the service(s) that you have requested.

The personal information provided enables us to treat you more personally.

The information is also used to communicate with you regarding your account and to advise information relevant to the services you use.

We use your email address to respond to incoming requests from you and to collect your feedback.

We may also send you appropriate marketing communications if you opt in.

Customer Consent and Control

Consent: by using our web site, you consent to the collection and use of this information by First Choice Mobility Ltd only. Any changes to this Privacy Statement will be posted to this page, to ensure that you are aware of what information is collected, how it is used and under what circumstances we disclose it.

Disclosure of your personal data

There are circumstances where we wish to disclose or are compelled by law to disclose your personal data to third parties. This will only take place in accordance with the applicable law and for the purposes listed above. These scenarios include disclosure to:

  • Our subsidiaries, branches or associated offices;
  • Manufacturers, including those identified on our Website, who have a relationship or contract with you for the purposes of providing rebates on the Goods you buy from our managed stocks;
  • Our outsourced service providers or suppliers to facilitate the provision of our products and/or services to you, for example:
    • if necessary medical experts, printing companies and mailing houses;
    • manufacturers of the Goods in the efforts to understand customer preferences, ensure satisfactory stock levels, to improve products and services and to calculate any volume discounts or rebates which may be applicable to your account;
    • our data centre provider for the safe keeping of your personal data, webhosting provider through which your personal data may be collected; and
    • identity verification partners in order to verify your identity against public databases;
  • In these circumstances, we will ensure that your personal data is properly protected and that it is only used in accordance with this Privacy Policy;
  • Our nominated third party credit agencies to derive a credit score which will be applied to managing your account. We may also carry out credit checks with licensed credit agencies on your guarantors (if applicable). A record of the search may be kept by us and the agencies;
  • Buying groups of which you are a member, in order to communicate with them on the orders you have placed;
  • Our advertising partners who enable us to deliver personalised ads to your devices or similar advertising;
  • Subject to your consent, to our marketing partners, who may contact you by post, email, telephone, SMS or by other means. If you do not wish to be contacted, you may unsubscribe by clicking “unsubscribe” in the message concerned;
  • Analytics and search engine providers that assist us in the improvement and optimisation of our Website. Your personal data is generally shared in a form that does not directly identify you;
  • Third party service providers and consultants in order to protect the security or integrity of our business, including our databases and systems and for business continuity reasons;
  • Another legal entity, on a temporary or permanent basis, for the purposes of a joint venture, collaboration, financing, sale, merger, reorganisation, change of legal form, dissolution or similar event. In the case of a merger or sale, your personal data will be permanently transferred to a successor company;
  • Public authorities where we are required by law to do so;
  • If required, in order to receive legal advice; and
  • Any other third party where you have provided your consent.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us by email: [email protected] or writing to us at: First Choice Mobility Ltd 127 Canterbury Road, Westbrook, Kent CT9 5BD.


When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Security / Data Protection

We treat all your personal information as confidential.

All credit card numbers are encrypted using WooPayments/Stripe or Paypal.

CSE encrypts cardholder data at the point of payment, resulting in encrypted data passing through our servers.

The cardholder data is encrypted in the browser (or App) so it cannot be read, and the encrypted data is sent to our server.

A shopper paying by card enters their cardholder data  and submits their payment. As the payment is submitted, it is encrypted by Client Side Encryption.

The encrypted details are then passed to our bank that instantly authorizes the payment sending back through Worldpay a confirmation of order. Should you require any further information please contact us by email: [email protected]

We are fully PCI DSS compliant

The Payment Card Industry Data Security Standard (PCI DSS) is administered by the PCI Security Standards Council. The purpose of the Standard is to decrease payment card fraud across the internet and increase credit card data security. Organisations that store, transmit or process card holder data must comply with PCI DSS. Compliance is regulated and enforced by the ‘acquiring bank’ with whom every organisation must have a merchant account.

Credit Card Fraud Warning

We take credit card fraud very seriously. We will prosecute to the fullest extent of the law. All orders have strict security clearance protocols in place. We pass all details of credit card fraud to the relevant authorities and ensure that issuing banks are made aware when their client’s credit cards have been compromised.

Web Statistics

In order to measure the relevance and usefulness of certain areas of our web site, we may analyse anonymous data collected by cookies about our web site visitors. We may also collect Internet Protocol addresses to help diagnose problems with our servers, but these cannot be linked to any person’s name or identity.

Changing your browser settings to decline cookies will enable you to opt out of this anonymous data collection.

Cookie Law 

On 26th of May 2012, new laws came into effect in the EU that affect most websites. If cookies are used in a site, the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 (UK Regulations) ask that the website user (you) must give consent to the use and placing of these cookies. This site requires cookies in order to function correctly; they do not store specific information about you personally, but are required to keep track of items you put in your shopping basket, etc.

By using this site you accept the use of these cookies. If you are not happy with this site’s use of cookies in this way, please do not use this site. “Cookies” are nothing threatening, they are just small files written to your computer. Some cookies on this site are essential, and the site won’t work as expected without them. These cookies are set when you submit a form, login or interact with the site by doing something that goes beyond clicking on simple links.

Most web browsers automatically accept cookies, but you can usually opt out by changing your browser settings.

Other cookies used on this site are as follows:

Google Analytics

To provide Non Personal visitor information, for example number of visitors to our website daily.

How does the shopping cart work? 

Just like a shopping trolley at a supermarket, you can put things in your cart (by clicking on the ‘add to basket’ button) without having to buy them – it is just a way of holding onto things that you are interested in. You are not committed to a purchase until you take your selected item(s) through to the checkout. However, you cannot purchase an item until it has been added to your cart, so remember to check the contents of your cart carefully before you check out.

You can check the contents of your cart at any time by clicking on the view cart link on the right hand side of the shop pages. If you want to remove something, simply click on the red box with a “x” inside.

When you have finished shopping click on the ‘view basket’, check your items and quantities are correct if not you can change them before clicking on the continue button. You will then be asked for your personal details or to “log in”. The shopping cart uses cookies to operate.

Communication: As previously stated First Choice Mobility Ltd will send information to customers about (1) account / order information and / or (2) relevant marketing information (with customer consent).

Marketing communications will include details about new products, latest developments, survey and other promotional offers. Customers can opt out of receiving this type of information, simply by following the unsubscribe link sent in each email.


We may disclose your personal information if we are required by law to do so or if you violate our Terms & Conditions.

Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you


If you have any questions regarding this Privacy Statement, please contact us by email.

[email protected] or in writing: First Choice Mobility Ltd 127 Canterbury Road, Westbrook, Kent CT9 5BD.


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