Postage & Delivery

Clear delivery information, realistic timescales and helpful support from the moment you place your order.

Delivery Made as Straightforward as Possible

Delivery You Can Plan Around

At First Choice Mobility, we understand that many of the products we supply are important to your independence, comfort and day-to-day life.

We work with trusted couriers, manufacturers and specialist delivery partners to make receiving your order as straightforward as possible.

Free UK Mainland Delivery

Standard delivery is currently FREE on orders to most UK mainland addresses, unless otherwise stated on the individual product page or during checkout.

Additional delivery charges may apply to:

Where an additional delivery charge applies, we will advise you before dispatch wherever reasonably possible.

How Long Will My Order Take?

We aim to deliver most orders within approximately 5 working days.

Some specialist mobility and healthcare products are dispatched directly from manufacturers or distributors, so delivery times can vary depending on availability.

If an item is temporarily unavailable or needs to be ordered from the manufacturer, delivery may take longer. For some products, please allow up to 28 days.

Contact us before ordering if you need a product by a particular date.

We can often check current stock and expected delivery directly with our warehouse, supplier or manufacturer before you place your order.

Stock Availability

We hold many products in stock, but due to the wide range of mobility, healthcare and spare-part products available through our website, some items are ordered directly from the manufacturer or distributor.

Stock levels can occasionally change before our website has been updated. If an item you order is unexpectedly unavailable, we will contact you to explain the position and discuss the options available.

Orders Containing More Than One Item

If you order more than one product, your items may arrive separately.

This can happen where products are dispatched from different warehouses, suppliers or manufacturers.

You will not normally be charged additional delivery costs simply because your order is sent in more than one consignment.

Large & Specialist Mobility Products

Larger products such as mobility scooters, powerchairs, rise & recline chairs, specialist seating, beds and other healthcare equipment may require a specialist delivery service.

Depending on the product, delivery may be made by:

Where a product includes installation, assembly, demonstration or a specialist handover service, this will normally be stated on the product page or agreed separately with you.

What Does Standard Delivery Include?

Unless specifically stated otherwise, standard delivery should not be assumed to include assembly, installation, removal of packaging or disposal of an existing product.

Access for Larger Deliveries

If you are ordering a large or heavy product, please make sure that suitable access is available at the delivery address.

If you are unsure whether a product will fit or whether access may be difficult, please contact us before ordering.

Delivery Address & Missed Deliveries

Please check that the delivery address, postcode and contact telephone number provided with your order are correct.

Once an order has been dispatched, it may not always be possible to change the delivery address.

Additional charges may arise where a specialist delivery has been arranged for an agreed date but cannot be completed because nobody is available to accept the goods or because suitable access has not been provided.

Damaged Parcels or Products

We take care to ensure products are properly packed before dispatch, but occasionally goods can be damaged during transit.

Where possible, please inspect the packaging when your order arrives. If there is obvious external damage, please make a note of this with the delivery driver where practical.

Asking customers to report delivery damage promptly does not affect your statutory consumer rights.

Delivery Delays

Although we work hard to meet expected delivery times, circumstances outside our reasonable control can occasionally cause delays.

Where we become aware of a significant delay, we will make reasonable efforts to contact you, explain the position and provide an updated delivery estimate.

International Delivery

Some products can be delivered outside the United Kingdom.

International availability and charges depend on the product, destination, size, weight and carrier restrictions.

International customers are responsible for any applicable local import duties, taxes, customs charges or clearance fees unless we have expressly agreed otherwise.

Certain products, particularly batteries and products containing lithium batteries, are subject to additional transport restrictions and may not be available for international delivery.

Collection From Our Stores

Collection may be available for selected products from one of our Kent stores by prior arrangement.

Please contact us before travelling so that we can confirm that the product is available at the correct location and ready for collection.

Your Statutory Consumer Rights Are Not Affected

Nothing on this page is intended to limit or exclude any rights you may have under applicable UK consumer law. Further information regarding cancellations, returns, refunds and contractual rights can be found within our Terms & Conditions and Returns information.

Have a Delivery Question?

Whether you want to check stock, confirm an expected delivery time or ask about delivery to your area, our team will be happy to help.

Whitstable:

01227 907003

Margate:

01843 292136

Email:

[email protected]