How to Find the Serial Number on Your Mobility Product
A practical guide to finding serial numbers on mobility scooters, powerchairs, wheelchairs, rollators and other mobility equipment.
Looking for Your Serial Number?
If you’ve ever tried to find the serial number on a mobility scooter, wheelchair or other mobility product, you’ll know it isn’t always immediately obvious where the manufacturer has put it.
Different manufacturers use different locations, and even products from the same manufacturer can have their identification labels positioned in different places.
The good news is that there are several common places to look. In this guide we’ll show you where to start and provide more specific guidance for many of the mobility brands and products our customers use.
Why Is the Serial Number So Important?
Your product’s serial number helps identify the exact item you own.
This can be particularly important when you need:
✓ A replacement spare part
✓ Help identifying the exact model or version
✓ Technical assistance
✓ Repairs or servicing
✓ Warranty support
✓ Confirmation that a particular component is compatible
Please Find the Serial Number Before Ordering
Two mobility scooters or powerchairs with exactly the same model name can sometimes use different components because manufacturers make changes during a product’s production life.
Providing us with the serial number can help our team identify the correct version of your product and reduce the risk of supplying an incompatible spare part.
Take a Photograph of the Label
Rather than trying to copy a long serial number by hand, use your phone to take a clear photograph of the complete identification label.
This allows our team to see the serial number along with any model numbers, product codes and other manufacturer information that may help identify your product.
Where Should I Look First?
The exact position varies between manufacturers, but these are some of the most common locations.
Mobility Scooters
Check the chassis, seat-post area, beneath or between the batteries, rear frame and protected areas beneath removable shrouds or body panels.
Powerchairs
Look around the main chassis, beneath the seat, close to the battery compartment or on the frame beneath removable covers.
Wheelchairs
A common location is on the wheelchair frame or cross-brace beneath the seat.
Walkers & Rollators
Check the main framework and underneath the seat where fitted.
Why Serial Numbers Are Often Hidden Away
On mobility scooters in particular, manufacturers often position identification labels in areas that provide some protection from rain, moisture and everyday damage.
This is why the serial number may be found beneath a shroud or body panel, around the chassis or near the batteries and drive components rather than somewhere immediately visible.
Don’t Dismantle Your Product Just to Find the Serial Number
You may need to remove a battery box or a simple removable shroud on some products, but don’t start dismantling electrical or mechanical components simply to locate an identification label.
If you cannot find the serial number easily, check the owner’s manual or contact us for guidance.
What Does a Serial Number Label Look Like?
There isn’t one universal design. Depending on the manufacturer and age of the product, the serial number may appear on:
✓ A white identification sticker
✓ A silver manufacturer label
✓ A product identification plate
✓ A barcode or data label
✓ A number etched or permanently marked onto the frame or another component
Look for “Serial No.” or “SN”
The identification plate may contain several different numbers. Look for wording such as:
Some products may instead refer to a VIN or vehicle identification number. If you’re unsure which number we need, send us a clear photograph of the entire label.
MYTH: “The model name and serial number are the same thing.”
FACT: They identify different things.
The model name identifies the type of product, while the serial number identifies your individual product. Two scooters may have exactly the same model name but different serial numbers — and production changes can mean that serial-number information is important when identifying spare parts.
Don’t Send Us the Battery Number by Mistake
Batteries, chargers, motors and electronic controllers can have their own model numbers, part numbers and serial numbers.
If we’re trying to identify your mobility scooter or powerchair, we will normally need the identification information belonging to the complete mobility product, not simply the number printed on one of its components.
Check Your Owner’s Manual
If you cannot immediately locate the serial number on the product, your owner’s manual is a good next place to check.
Some manufacturers show the location of the product identification label in the manual, while others provide a space where the serial number can be recorded when the product is supplied.
Need Help Identifying a Product or Spare Part?
If possible, have the following ready when contacting us:
✓ Manufacturer or brand name
✓ Product model name
✓ Serial number
✓ A clear photograph of the identification label
✓ A photograph of the complete product
✓ If enquiring about a spare, a clear photograph of the part you need
Still Can’t Find It?
Don’t worry if you can’t locate the label. Our team may be able to guide you to the correct location once we know the make and model of your product.
Mobility Scooter Serial Number Locations
In Stage 2 we’ll move into the detailed scooter information, including the Kymco, Pride Mobility and Roma Medical / Shoprider locations already provided in the original First Choice Mobility guide, together with clearer instructions and additional useful manufacturer guidance.
Mobility Scooter Serial Number Locations
Serial-number locations vary between manufacturers. This section covers some of the brands we are most frequently asked about and incorporates the locations from our original serial-number guide.
Before You Start Looking
Make sure the mobility scooter is switched off and parked safely before looking around the chassis, batteries or rear frame.
You are usually looking for a manufacturer identification label, sticker or plate containing a serial number, VIN or similar unique identifier.
If you find several different labels, take a photograph of all of them rather than guessing which number is required.
Common Mobility Scooter Locations
If your manufacturer is not listed below, these are useful places to check first:
Look for a white or silver identification sticker around the seat-post area.
Some scooters have the product label on the chassis beneath or between the batteries.
Check the frame beneath the scooter, particularly around the centre section.
Look around the rear chassis, anti-tip wheels and motor area.
Some labels are protected beneath removable plastic bodywork.
Check the scooter chassis rather than just the labels attached to the batteries themselves.
Kymco Serial Number Location
Where to Look
On Kymco mobility scooters, the serial number is generally located under the right-hand side of the scooter, around the centre of the chassis between the wheels.
Look carefully along the main metal chassis rather than only checking the plastic bodywork.
Depending on the model and age of the scooter, the label or marking may be easier to see from the side or by carefully looking underneath the chassis.
Use Your Phone Camera Instead of Crawling Underneath
If the Kymco label is difficult to see, try placing your phone close to the right side of the chassis and taking several photographs with the flash switched on. You may be able to read the serial number from the photograph more easily.
Never Put Yourself Under an Unsupported Scooter
Do not tip, lift or crawl underneath a heavy mobility scooter simply to read the serial number. If the label cannot be viewed safely, contact us and we can help you identify another way to locate it.
Pride Serial Number Location
Pride Mobility scooters can have their serial-number information in more than one location depending on the model.
Location 1 – Between the Batteries
On some Pride scooters, the serial number can be found on the scooter chassis between the batteries.
Location 2 – Seat Post
Another common Pride location is a white identification sticker on the seat post.
Finding the Pride Label
Start with the easiest location and inspect the seat post carefully.
If you cannot see an identification label there, check the chassis around the battery area.
If the batteries need to be removed to see the chassis label, follow the manufacturer’s instructions and only do so if you can remove and replace them safely.
Don’t Photograph Only the Battery Labels
When checking between the batteries, remember that each battery will have its own labels and codes. We are normally looking for the identification label attached to the scooter chassis, not the information printed on the individual batteries.
Shoprider Serial Number Location
Where to Look
On Shoprider scooters, the serial number is generally found on a silver identification sticker at the rear of the scooter between the anti-tip wheels.
Stand behind the scooter and inspect the rear chassis area around and between the two anti-tip wheels. The silver sticker may be positioned low down, so a phone camera or torch can make it much easier to read.
Look Behind the Scooter — Not Under the Seat
For Shoprider models, begin by checking the rear frame between the anti-tip wheels. This is often much quicker than removing batteries or bodywork unnecessarily.
What If the Sticker Is Dirty or Faded?
Serial-number labels positioned close to the road can collect dust and dirt over time.
If appropriate, gently wipe the surface with a soft, slightly damp cloth. Avoid aggressive solvents, abrasive cleaners or excessive rubbing because these could remove the printed information.
Taking photographs from several angles can sometimes reveal faded characters more clearly than trying to read the label directly.
MYTH: “If I know it is a Pride Colt, Kymco Maxi or Shoprider, that’s all you need.”
FACT: The serial number can help identify the exact production version.
Manufacturers may change components during a model’s production life. When identifying parts, knowing the model name is useful, but the serial number can provide additional information that helps us confirm compatibility.
Send Us a Photograph of the Whole Scooter Too
If you are contacting us for help identifying a spare part, a photograph of the serial-number label is extremely useful — but a photograph of the complete scooter can help too.
It can help us confirm the model, body style and approximate version before checking the serial-number information in more detail.
The Three Photographs That Help Us Most
A clear photograph showing the whole mobility scooter.
Photograph the entire identification label so all model and serial information can be seen.
Take a clear photograph of the existing part, including its mounting points or connectors where relevant.
Don’t Guess an Unclear Character
Serial numbers can contain combinations that are easy to confuse, such as 0 and O, 1 and I, or 5 and S. If part of the number is unclear, send us the photograph rather than guessing.
Quick Manufacturer Reference
Still Can’t Find Your Scooter Serial Number?
Contact the First Choice Mobility team with the make, model and a clear photograph of your scooter. We may be able to guide you to the correct identification-label location.
More Scooter Manufacturers & Folding Scooter Locations
In Stage 3 we’ll expand the scooter section further, covering additional manufacturers, folding and travel scooters, chassis and battery-box locations, and how to distinguish the scooter serial number from numbers belonging to batteries, chargers and other components.
Folding, Travel & Other Mobility Scooter Serial Numbers
Compact and folding scooters can have identification labels in different places from larger mobility scooters. Here’s where to look — and how to avoid confusing the scooter serial number with numbers belonging to its batteries or components.
Folding Scooters Can Be Different
Folding and lightweight travel scooters use more compact frames than conventional mobility scooters, so there may be fewer obvious places for the manufacturer to position an identification label.
Depending on the design, the serial number may be attached to the main frame, underside of the chassis, seat-post area or another protected part of the scooter.
The key is to identify the label belonging to the complete mobility scooter rather than one attached to the battery, charger, motor or controller.
Common Places to Check on a Folding Scooter
Look along the main structural frame, particularly around the centre of the scooter.
Check the frame immediately below the seat and around any seat-post assembly.
Inspect the frame around the motor and rear-wheel section.
Some compact scooters position the identification label underneath for protection.
Check the fixed chassis close to the folding mechanism without putting hands into moving joints.
Look for a chassis label nearby — but don’t assume the battery’s own label is the scooter serial number.
Check the Scooter Both Open and Folded
On some folding scooters, a section of the frame that is difficult to see when the scooter is open becomes much easier to inspect once it is folded.
Always switch the scooter off first and keep your fingers clear of hinges, folding joints and locking mechanisms.
Keep Hands Away from Folding Joints
Never place your fingers into a folding mechanism or partially open joint simply to look for a serial number. If the label cannot be seen without interfering with the mechanism, check the owner’s manual or ask us for assistance.
Automatic Folding Scooters
Electrically folding scooters contain additional motors and control components for the folding mechanism.
These components can have their own identification numbers, which may not be the serial number for the complete scooter.
Look for the main manufacturer’s product identification label fixed to the scooter’s structural frame.
Car-Transportable Scooters
Some travel scooters dismantle into several sections rather than folding.
If yours separates into a front chassis, rear motor section, battery pack, seat and basket, the main scooter serial number will usually relate to the chassis rather than one of the removable accessories.
Check the fixed frame carefully before assuming a number printed on the removable battery box is the one required.
Battery Box Number vs Scooter Serial Number
Travel scooters often use a removable battery box or lithium battery pack.
That battery or battery box may contain:
✓ Battery model numbers
✓ Electrical specifications
✓ Battery serial numbers
✓ Manufacturing dates
✓ Safety and certification information
This information can be useful when replacing a battery, but it does not necessarily identify the complete mobility scooter.
Which Label Do I Need?
Ordering a General Scooter Spare?
Start with the mobility scooter’s chassis serial number.
Replacing a Battery?
We may also need the information printed directly on the battery or battery pack.
Unsure?
Send photographs of both labels. It is much easier for us to identify the correct information from a photograph than from a guessed number.
Lithium Battery Labels
Lithium battery packs often carry detailed labels showing voltage, capacity, watt-hours and other technical information.
These labels are particularly useful when identifying a replacement battery or checking information for travel.
They should not automatically be treated as the scooter’s chassis serial-number label.
Charger Numbers
Mobility scooter chargers have their own identification labels showing input and output ratings, model numbers and sometimes serial numbers.
If you are asking us to identify the scooter itself, a charger serial number normally will not be enough because the same charger may be used with several different scooter models.
Motor & Controller Labels
Motors, transaxles and electronic controllers may also carry individual part and serial numbers.
These can be extremely useful when identifying a replacement electronic or drive component.
However, they are component identifiers rather than necessarily being the unique serial number for the complete scooter.
MYTH: “The first serial number I find must be the scooter serial number.”
FACT: Several components can have their own serial numbers.
Batteries, chargers, motors and controllers may all carry unique identification numbers. When identifying the complete mobility scooter, look for the main manufacturer’s product label attached to the scooter chassis.
Send Us the Labels — We Can Help Work Out Which Is Which
Take one clear photograph showing the complete scooter.
Include chassis, battery and other labels if you are unsure.
Let us know whether you need a battery, charger, wheel, body panel, controller or another spare part.
What If the Scooter Serial-Number Label Is Missing?
Older scooters can sometimes have identification labels that have faded, become damaged or been removed during previous repairs.
Don’t invent or substitute another component number. There may still be other ways to identify the scooter or narrow down the production version.
If the Serial Number Is Missing, Look for…
✓ Original purchase invoice
✓ Owner’s manual
✓ Original packaging
✓ Previous repair or service paperwork
✓ Product-registration paperwork
✓ Photographs of the complete scooter and the part required
Bought the Scooter Second-Hand?
It is quite common for a second-hand scooter to arrive without its original manual, invoice or packaging.
In this situation, the chassis serial number becomes especially useful when trying to identify the exact product and compatible spare parts.
If the label is missing, clear photographs of the scooter from several angles may help us identify the model family and narrow down the options.
Useful Photographs for an Unknown Scooter
✓ Full scooter from the side
✓ Scooter from the front
✓ Scooter from the rear
✓ Tiller and control panel
✓ Seat and armrests
✓ Battery compartment
✓ The part you are trying to replace
Searching Only for the Model Name
The model name is a useful starting point, but scooters can remain in production for many years and components may change. For spare-parts enquiries, provide the model name and serial number wherever possible.
Folding & Travel Scooter Quick Checklist
✓ Check the main chassis.
✓ Check beneath the seat.
✓ Look around the rear frame.
✓ Check the underside safely.
✓ Inspect visible areas around the folding mechanism.
✓ Don’t confuse the battery serial number with the scooter number.
✓ Don’t rely on the charger label.
✓ Photograph any labels you find.
✓ Contact us rather than dismantling the scooter unnecessarily.
Not Sure Which Label You’ve Found?
Send us a clear photograph of the complete label and the scooter. Our team can help determine whether you have found the scooter serial number or the identification number for one of its components.
Powerchair Serial Number Locations
In Stage 4 we’ll move on to powered wheelchairs and folding powerchairs, including common chassis, under-seat and battery-area locations and how to distinguish the powerchair serial number from joystick, controller, motor and battery identification numbers.
Powerchair Serial Number Locations
Powered wheelchairs and folding powerchairs can have several identification labels. This section explains where to look and how to distinguish the main powerchair serial number from numbers belonging to the batteries, joystick, controller or motors.
Where Should You Start?
Powerchair serial-number locations vary between manufacturers and models, but the main identification label is usually attached to the structural frame or chassis.
It may be positioned somewhere protected from everyday knocks and moisture, which means it is not always immediately visible.
If you find several different labels, photograph all of them rather than guessing which one is the correct serial number.
Common Powerchair Serial Number Locations
Check the frame rails and chassis beneath the seating system.
Look around the rear frame, motor area and anti-tip assembly.
Check the chassis close to the batteries rather than only the battery labels themselves.
Some powerchairs use a label attached to the side of the main frame.
Identification labels may be protected beneath simple removable body panels.
On folding powerchairs, inspect the fixed structural frame near the folding system.
Switch the Powerchair Off Before Looking Around the Frame
Make sure the powerchair is switched off, stationary and on level ground before checking beneath the seat or around the batteries and motors.
Keep hands away from powered seat functions, folding joints, drive wheels and other moving components.
Under the Seat & Main Chassis
On many powerchairs, one of the most useful places to start is the frame beneath the seat.
Look for a white, silver or printed identification label containing information such as:
✓ Manufacturer
✓ Model
✓ Serial number or S/N
✓ Product or reference number
✓ Maximum user weight or other technical information
Power Tilt or Powered Seat Functions?
Do not raise or move a powered seating system simply to access a label unless the manufacturer’s instructions allow this and you can do so safely. If the label is difficult to reach, contact us rather than placing yourself near a moving mechanism.
Where to Look on a Folding Powerchair
Lightweight folding powerchairs often have compact aluminium or carbon frames, which means the identification label may be placed on a narrow chassis rail.
Common areas to inspect include:
✓ Beneath the seat
✓ Rear frame rails
✓ Side chassis sections
✓ Near the battery mounting area
✓ Fixed frame sections close to the folding mechanism
Don’t Put Your Fingers Into a Folding Joint
The serial number should be readable without placing your hands inside a hinge or folding mechanism. Fold or unfold the powerchair only in accordance with the manufacturer’s instructions.
Battery Serial Number vs Powerchair Serial Number
Modern folding powerchairs often use removable lithium battery packs. These batteries usually have their own detailed identification labels.
A battery label may show:
✓ Voltage
✓ Amp-hour capacity
✓ Watt-hours
✓ Battery model number
✓ Battery serial number
This can be important when replacing the battery or travelling by air, but it does not necessarily identify the complete powerchair.
Joystick & Controller Numbers
The joystick controller may have its own manufacturer label, model number and serial information.
This is useful if you are trying to identify a replacement joystick, controller or cable.
If you need help identifying the complete powerchair, however, we will normally also need the main chassis serial number.
Motor & Gearbox Labels
Each drive motor or gearbox may carry its own identification label or code.
These numbers can be very important when matching an individual drive component.
They should not automatically be treated as the main powerchair serial number.
Charger Identification Labels
Chargers also carry their own model and electrical information.
If you need a replacement charger, a photograph of the charger label can be extremely helpful. If you are trying to identify the powerchair itself, we will still normally need the product’s chassis information as well.
Match the Label to the Part You Need
Start with the powerchair’s main chassis serial number.
Send the chassis label and the battery label if available.
Send the chassis serial number plus a clear photograph of the joystick/controller label.
The motor label and chassis serial number may both be useful.
Take One Wide Photo and One Close-Up
Take a wider photograph showing exactly where the identification label is on the powerchair, followed by a close-up showing the complete label clearly. This can help us understand which component the number belongs to.
What If the Label Is Faded?
Older labels can fade or become difficult to read, particularly around the battery or rear chassis area.
Try taking photographs:
✓ With and without flash
✓ From several angles
✓ In good natural light
✓ Before attempting to clean the label
Avoid Harsh Cleaning Products
Strong solvents and abrasive cleaners may remove the printed information. If the label is dirty, use only gentle cleaning appropriate to the product and stop if the printing appears fragile.
Bought the Powerchair Second-Hand?
Second-hand powerchairs may no longer have the original packaging, manual or purchase invoice.
In these cases, the main chassis serial number can be especially useful when trying to identify the exact model or production version.
If the label is missing or unreadable, send us photographs of the complete powerchair and any remaining identification labels.
Useful Photographs for an Unknown Powerchair
✓ Full powerchair from the side
✓ Front view
✓ Rear view
✓ Joystick and control panel
✓ Battery compartment
✓ Any identification labels
✓ The part you are trying to replace
MYTH: “The number on the joystick identifies the whole powerchair.”
FACT: The joystick is only one component.
Joysticks, batteries, controllers and motors can all have their own identification numbers. For general powerchair identification, look for the manufacturer’s main chassis serial-number label.
Sending Only a Photograph of the Part
A photograph of the damaged part is helpful, but adding the powerchair’s model and serial-number information gives us a much better chance of confirming the correct replacement.
Powerchair Serial Number Checklist
✓ Switch the powerchair off.
✓ Check beneath the seat.
✓ Inspect the main chassis and rear frame.
✓ Check around the battery area.
✓ On folding chairs, inspect fixed frame rails safely.
✓ Don’t confuse battery or joystick numbers with the chassis serial number.
✓ Photograph every likely identification label.
✓ Contact us if the label cannot be found safely.
Need Help Finding Your Powerchair Serial Number?
Send us the make and model where known, a photograph of the complete powerchair and clear pictures of any identification labels you can find. We can help you work out which information is most useful.
Wheelchair Serial Number Locations
In Stage 5 we’ll cover manual and transit wheelchairs, folding frames, cross-braces, under-seat locations and manufacturer labels, including the wheelchair information already contained in the original First Choice Mobility serial-number page.
Wheelchair Serial Number Locations
Manual and transit wheelchairs usually have fewer electrical components than scooters or powerchairs, but finding the correct identification label can still be important when ordering parts or arranging repairs.
Where Should You Look First?
On many folding wheelchairs, the most common place to find the product serial number is on the cross-brace beneath the seat.
The cross-brace is the folding X-shaped framework underneath the wheelchair seat.
Manufacturers often use this area because it forms part of the main wheelchair frame and remains with the chair even when removable parts such as leg rests, cushions or wheels are changed.
Check the Wheelchair Cross-Brace
The serial number for a wheelchair can commonly be found on the cross-brace of the wheelchair. This is one of the most common locations used by wheelchair manufacturers for the serial-number label.
What Is the Cross-Brace?
On a conventional folding wheelchair, look beneath the seat upholstery.
You should see two metal frame sections crossing each other to form an X-shape. These allow the wheelchair to fold from side to side.
Carefully inspect both sides of these frame tubes for a manufacturer’s label, sticker or permanent marking.
Wheelchair Serial Number Locations to Check
The first and most common place to check on a folding wheelchair.
Inspect the main frame rails and structural tubes beneath the seat.
Check around the rear frame near the wheel mounting points and push handles.
Some manufacturers attach identification labels to a horizontal or vertical side-frame tube.
Keep Your Fingers Clear of the Folding Mechanism
Do not place your fingers between the cross-brace tubes or partially fold the wheelchair while your hands are close to the folding mechanism. The serial number should be located without putting your fingers into a pinch point.
Self-Propelled & Transit Wheelchairs
The same general principle applies whether the wheelchair has large self-propelling rear wheels or smaller transit wheels.
Start with the main folding frame and cross-brace beneath the seat.
If no label is visible there, inspect the remaining structural frame carefully.
What About a Rigid-Frame Wheelchair?
Not every wheelchair has a folding cross-brace.
On a rigid-frame wheelchair, inspect the main chassis tubes underneath and around the seat.
Look for a manufacturer identification sticker, etched number or product label fixed directly to the frame.
Don’t Confuse Brake Part Numbers with the Wheelchair Serial Number
Wheelchair brakes, attendant-brake assemblies and other components may carry their own part numbers.
These can help when ordering a specific replacement part, but they do not necessarily identify the complete wheelchair.
Front Castors & Rear Wheels Have Their Own Specifications
Wheels, castors, tyres and bearings can have sizes or manufacturer codes printed on them.
Those markings may be useful when identifying a replacement wheel or tyre.
For general wheelchair identification, however, start with the serial number attached to the main chair frame.
Tell Us Whether You Need Left or Right
If you need a replacement wheelchair leg rest, provide the wheelchair model and serial number wherever possible.
Also tell us whether you require the left, right or both, described as you would see them while sitting in the wheelchair.
Ordering Armrests, Footplates or Upholstery?
Wheelchairs with the same model name can sometimes use different versions of:
✓ Armrests
✓ Leg rests
✓ Footplates
✓ Seat canvases
✓ Backrest upholstery
✓ Wheels and castors
Supplying the serial number and a clear photograph of the existing part can help us confirm the correct replacement.
Crash-Tested Wheelchairs & Transport Labels
Some wheelchairs have additional labels or markings relating to vehicle transportation, tie-down points or crash-testing standards.
These markings are important, but they should not automatically be confused with the product’s serial number.
If you need information about using a wheelchair as a seat in a vehicle, check the manufacturer’s instructions for the exact model.
What Might the Wheelchair Label Show?
✓ Manufacturer name
✓ Model name or number
✓ Serial number
✓ Product/reference number
✓ Maximum user weight
✓ Other manufacturing or conformity information
Four Photographs Can Save a Lot of Guesswork
Take a clear side photograph showing the whole chair.
Photograph the full label rather than only typing the number.
Show the existing component clearly.
Photograph how the part attaches to the wheelchair frame.
What If the Serial Number Has Worn Away?
Labels underneath wheelchair seats can become dirty or worn over many years of use.
If it is difficult to read, take several photographs before attempting to clean it.
Avoid abrasive cleaners or solvents that could remove the remaining print.
Bought Your Wheelchair Second-Hand?
If you do not have the original invoice or owner’s manual, the frame serial number may be the best way to start identifying the exact wheelchair.
If the serial number is missing, send us clear photographs of the complete wheelchair, wheels, brakes, upholstery and any manufacturer markings you can find.
MYTH: “If I know the seat width, that’s enough to identify my wheelchair.”
FACT: Many wheelchair models are available in several seat widths.
Seat width is useful information, but it does not necessarily identify the wheelchair model or production version. The model name and serial number provide much stronger identification.
Looking Only at Removable Parts
Leg rests, cushions, armrests and wheels may have been replaced during the wheelchair’s life. For the strongest product identification, look for the manufacturer’s label attached to the permanent wheelchair frame.
Wheelchair Serial Number Checklist
✓ Start with the cross-brace beneath the seat.
✓ Check both sides of the folding frame.
✓ Inspect the main frame rails.
✓ On rigid chairs, check beneath and around the seat frame.
✓ Don’t confuse component numbers with the main serial number.
✓ Photograph the complete label.
✓ Photograph the part you need.
✓ Keep hands clear of the folding cross-brace.
Need Help Identifying Your Wheelchair?
Send us a photograph of the complete wheelchair, the serial-number label and the part you need. Our team can use this information to help identify the correct product or replacement component.
Rollator, Walker & Other Mobility Equipment Serial Numbers
In Stage 6 we’ll cover rollators, walking frames and other mobility equipment, incorporating the relevant information from the original First Choice Mobility page and explaining where to check frames, seats and product labels.
Rollator, Walker & Other Mobility Equipment Serial Numbers
Rollators, walking frames and other mobility products often have identification labels fixed directly to the main frame. Here’s where to look and what information can help when ordering replacement parts.
Start With the Main Frame
Unlike powered mobility equipment, rollators and walking frames usually have relatively few components, so the manufacturer identification label is often attached directly to the structural frame.
On rollators with a seat, one of the most useful places to inspect is the frame underneath or around the seat.
You may also find the serial number or product label on one of the side frame tubes, cross-members or rear chassis sections.
Common Rollator & Walker Locations
Check the frame and cross-members directly beneath the seat platform.
Look along the main vertical and horizontal tubes.
Check around the rear wheels and brake assemblies.
Inspect the fixed framework around the folding mechanism.
Some labels are fitted lower down where they are less noticeable.
Look for a white, silver or printed identification label.
Where to Look on a Four-Wheel Rollator
Start by checking beneath the seat and along the main frame rails.
Many modern rollators have manufacturer information positioned where it is protected from everyday knocks but still accessible without dismantling the product.
If the rollator folds, inspect the fixed frame sections around the folding mechanism while keeping your fingers clear of moving parts.
Three-Wheel Rollators
Three-wheel rollators often have less frame area than four-wheel models, so the identification label may be fitted to one of the side tubes, lower cross-members or rear sections.
Check both sides of the main frame before assuming there is no serial number present.
Walking Frames
On a conventional walking frame, the manufacturer label may be fixed to one of the main aluminium or steel tubes.
Check:
✓ Side uprights
✓ Lower horizontal supports
✓ Rear frame sections
✓ The area around any folding mechanism
Don’t Put Your Fingers Into the Folding Mechanism
Rollators and walking frames can create pinch points when folded. Inspect visible frame sections only and operate the folding mechanism according to the manufacturer’s instructions.
Brake Parts May Have Their Own Numbers
Brake levers, cables and brake assemblies may have their own manufacturer codes or part numbers.
These can be helpful when ordering brake components, but they are not necessarily the serial number for the complete rollator.
Wheels & Castors
Wheels may carry moulded sizes or manufacturing information.
This can be useful if you need a replacement wheel, but the number alone may not identify which rollator the wheel belongs to.
Send the rollator model and serial number as well as a photograph of the wheel where possible.
Check the Frame Carefully
Lightweight aluminium and carbon-fibre rollators often have slim frame sections, so the identification label can be relatively small.
Check beneath the seat and around lower or rear frame rails, and photograph the complete label if you find one.
Don’t Use the Bag or Tray Label
Storage bags, trays, back straps and other accessories can sometimes carry manufacturer or product information. These accessories may be removable or interchangeable, so use the identification label attached to the permanent rollator frame wherever possible.
2-in-1 Rollator & Transit-Chair Products
Combination rollator/transit-chair products may have more removable parts than a conventional rollator, including footrests and back supports.
For identification, start with the label attached to the main rollator frame rather than a removable footrest or accessory.
If you need a replacement transit component, send photographs showing how the part attaches to the frame.
Rise & Recline Armchairs
Powered rise and recline chairs may also carry a manufacturer identification label.
Common areas to inspect include:
✓ Rear of the chair frame
✓ Beneath the chair
✓ Frame sections near the motor mechanism
✓ Manufacturer paperwork supplied with the chair
Don’t Crawl Under a Powered Recliner
Powered seating contains moving mechanisms and electrical components. Do not place yourself underneath the chair or operate it while looking near moving parts simply to find a label.
Other Mobility & Daily-Living Equipment
Other products such as shower chairs, commode chairs and specialist seating may also have product identification labels.
Start with the permanent frame and look for a manufacturer sticker, product code or serial number before checking removable accessories.
MYTH: “All rollators of the same colour are the same model.”
FACT: Different models can look very similar.
Colour and general appearance are not reliable ways to identify a rollator. Model and serial information can help distinguish products that otherwise look almost identical.
Send Us These Three Photographs
A full photograph helps us identify the overall model and frame style.
Photograph the entire label rather than typing only one number.
Show the component and how it attaches to the frame.
Rollator & Walker Serial Number Checklist
✓ Check beneath the seat.
✓ Check the main side frame tubes.
✓ Inspect lower cross-members.
✓ Look around rear frame sections.
✓ Keep fingers clear of folding joints.
✓ Don’t rely on labels attached to bags or trays.
✓ Photograph the full manufacturer label.
✓ Send a picture of the part you need.
Can’t Find Any Label?
Send us clear photographs of the complete product from several angles. Frame shape, wheels, handles, brakes and folding design may all help us narrow down the manufacturer and model.
Serial Number, Model Number or Part Number?
In Stage 7 we’ll explain serial numbers, model numbers, product codes, part numbers, VINs and batch numbers — including how to read a manufacturer identification label and which number to send us for different types of enquiry.
Serial Number, Model Number or Part Number?
Product labels can contain several different numbers. Understanding what each one means can save time when ordering spare parts, arranging repairs or asking for technical help.
Why Are There So Many Numbers?
Mobility products often carry more than one type of identification number because the manufacturer needs to identify the product itself, the model family and individual components.
The most common terms you may see are serial number, model number, product code, part number, VIN and batch number.
Serial Number
A serial number is normally used to identify an individual product.
Two mobility scooters may be the same make, model and colour but still have different serial numbers.
This is why the serial number can be particularly useful when identifying replacement parts or determining which production version you own.
Model Number
The model number or model name identifies the type of product rather than your individual unit.
It is still extremely useful, but on its own it may not be enough where manufacturers have changed components during a model’s production life.
Part Number
A part number normally identifies a specific component, such as a wheel, charger, controller, armrest, shroud or battery.
Part numbers can be very useful when replacing the exact same component, but they do not necessarily identify the complete scooter, powerchair or wheelchair.
Product Code or Reference Number
Some manufacturers use a product code or reference number to identify a particular specification or product variant.
This may appear alongside the model name and serial number on the same identification label.
VIN or Vehicle Identification Number
Some mobility scooter manufacturers use the term VIN rather than serial number.
If your product label shows a VIN, treat it as an important identification number and include it when contacting us.
Batch Number
A batch number usually identifies a production batch rather than one individual product.
It may still be useful for manufacturing or warranty purposes, but it is not normally the same as the product’s serial number.
What You Might See
Manufacturer: Example Mobility Ltd
Model: Example 8
Serial No: EX8-123456
Product Ref: EX8-BLK
Max User Weight: 160 kg
Send the Whole Label
If you’re unsure which number we need, take one clear photograph showing the entire identification label. This allows us to see all the available information and avoids mistakes caused by copying only one number.
Which Number Should You Send Us?
Send the model name and serial number or VIN.
Send the product serial number plus any part number printed on the existing component.
Send the product serial number and a photograph of the battery label.
Send the product serial number plus the label on the charger or controller.
Common Abbreviations
What About a Manufacturing Date?
Some identification labels include a manufacturing date or date code.
This can be useful when distinguishing older and newer production versions, but it does not replace the serial number where one is available.
Barcodes & QR Codes
Modern product labels may also contain a barcode or QR code.
The readable text printed beside the code is usually more useful when contacting us, so make sure your photograph includes both the code and the surrounding numbers.
Watch Out for Similar Characters
Serial numbers often combine letters and numbers. Commonly confused characters include:
0 and O
1 and I
5 and S
8 and B
MYTH: “If I have the part number, I don’t need the scooter serial number.”
FACT: Both can be useful.
A part number can help identify the component, while the product serial number helps us confirm whether that component is correct for your specific scooter, powerchair or wheelchair.
The Ideal Spare-Parts Enquiry
Tell us the product name where known.
Send a photograph of the complete chassis label.
Include any number printed on the old part.
Show the complete product, label, part and how it attaches.
Quick Reference
Serial number: identifies your individual product.
Model number: identifies the type of product.
Part number: identifies a particular component.
Product code: may identify a specific specification or version.
VIN: another form of unique product identification used by some scooter manufacturers.
Batch number: identifies a manufacturing batch rather than necessarily one individual product.
If in Doubt, Don’t Decide Which Number Matters
Send us a clear photograph of the entire label. We would much rather receive a little more information than have you accidentally send the wrong number.
Can’t Find the Serial Number?
In Stage 8 we’ll cover missing, damaged and unreadable labels, original invoices and manuals, second-hand equipment, what photographs to send us and how we may still be able to help identify your product when the serial number cannot be found.
Can’t Find the Serial Number?
Missing, faded or inaccessible labels are common on older mobility equipment. In many cases, there are still other ways to identify the product and narrow down the correct spare part.
Don’t Worry If the Label Is Missing
Serial-number labels can fade, peel away or become damaged over time, especially on products that have been used outdoors for many years.
If you cannot find a readable label, do not substitute a random number from a battery, charger or motor. There may still be enough information elsewhere to identify the product properly.
Other Places to Check
✓ Original purchase invoice
✓ Owner’s manual
✓ Original packaging or delivery paperwork
✓ Previous service or repair invoices
✓ Product registration paperwork
✓ Warranty documents
✓ Emails or order confirmations from the original supplier
Bought the Product Second-Hand?
Second-hand mobility products often arrive without the original invoice, manual or packaging.
In that case, photographs of the product itself become especially important. Frame shape, controls, wheels, bodywork, upholstery and component layout can all help narrow down the make and model.
Send Clear Photographs From Several Angles
Shows the overall frame and body shape.
Useful for tiller, wheel and body-panel identification.
Shows motors, anti-tip wheels, rear frame and bodywork.
Photograph the tiller, joystick or controls clearly.
Photograph the Part and How It Fits
A close-up of the part itself is useful, but also show the mounting point, plug, connector or frame section where the part attaches.
This can be just as valuable as the serial number when comparing different production versions.
If the Label Is Faded but Still Present
Try photographing the label:
✓ With and without flash
✓ In natural daylight
✓ From several angles
✓ Before attempting to clean it
Avoid Harsh Solvents or Abrasive Cleaning
Strong chemicals or vigorous rubbing can remove what remains of the printing. If necessary, use only gentle cleaning appropriate to the product and stop if the label appears fragile.
Don’t Even Know the Brand?
That’s still worth contacting us about.
Logos, control-panel layout, frame shape, wheel design, seat style and other visual details can sometimes help identify the manufacturer or at least narrow the product down to a smaller group.
Older or Discontinued Models
An older product may no longer appear on the manufacturer’s current website.
That does not necessarily mean spare parts are unavailable. Serial numbers, old manuals and photographs may still help identify compatible components.
Don’t Guess a Model or Serial Number
A guessed number can make identification harder and may increase the risk of ordering the wrong part. If the information is unclear, send the photograph and let us work from what can actually be seen.
Check the Owner’s Manual
Some manuals show exactly where the manufacturer placed the identification label or provide a space where the serial number could have been recorded when the product was supplied.
What to Send Us If the Serial Number Is Missing
✓ Manufacturer or brand if known
✓ Model name if known
✓ Approximate age of the product
✓ Photographs from several angles
✓ Photos of all labels you can find
✓ Photo of the part required
✓ Any old paperwork or manual information
MYTH: “If the serial number is missing, the product can’t be identified.”
FACT: Other information may still help.
Model details, photographs, part numbers, old paperwork and distinctive design features can often help narrow down the product enough to investigate compatible parts.
Can’t Find the Number? Do This Instead
1. Check the common serial-number locations again.
2. Check the owner’s manual and old paperwork.
3. Photograph any labels you can find.
4. Photograph the complete product from several angles.
5. Photograph the part you need.
6. Contact us with everything you have rather than guessing.
We’ll Work With the Information You Have
If the serial number is missing, send us the make, model and photographs you have. We may still be able to help identify your product or narrow down the correct spare-part options.
Serial Numbers for Parts, Repairs & Servicing
In Stage 9 we’ll explain why serial numbers matter for spare-parts compatibility, repairs, servicing and warranty work, including the information that helps us process an enquiry more quickly and reduce the risk of incorrect parts being ordered.
Serial Numbers for Parts, Repairs & Servicing
The correct serial number can make a real difference when identifying compatible parts, arranging repairs or checking warranty information.
Why We Ask for the Serial Number
Mobility products often remain in production for several years, and manufacturers may change components during that time.
Two products with the same model name can sometimes use different parts depending on when they were made.
The serial number helps us narrow down the exact version you own and can reduce the risk of supplying an incompatible component.
Ordering the Correct Part
When ordering a spare, the most useful information usually includes:
✓ Make and model
✓ Serial number or VIN
✓ Part number if visible
✓ Clear photographs
✓ A description of the fault or part required
A Photo Can Prevent an Expensive Mistake
Even when a serial number is available, a photograph of the existing part and how it attaches can be invaluable. It gives us another way to compare connectors, mounting points, shape and finish before a replacement is ordered.
Repairs
If your mobility product requires repair, the serial number can help identify the correct technical information and parts before work begins.
It is particularly useful for electrical components, body panels, motors, controllers, chargers, brakes and other model-specific items.
Servicing
A service may uncover worn or damaged parts that need replacing.
Having the correct product details available can make it easier to identify those components and avoid delays while the exact model is being confirmed.
Warranty Claims
Manufacturers may ask for a serial number when checking warranty status or processing a warranty claim.
Keep a photograph or written record of the serial number somewhere safe after purchase. It can save time later if the original label becomes difficult to read.
Record the Serial Number When the Product Is New
Take a clear photograph of the identification label when you first receive the product and keep it with your invoice or digital records. This is especially useful for scooters and powerchairs where the label may be hidden underneath the chassis.
Electrical Parts Often Need Extra Information
When identifying an electrical component, the chassis serial number may not be the only useful detail.
✓ Controller label
✓ Joystick label
✓ Charger label
✓ Battery specifications
✓ Connector photographs
Body Panels, Shrouds & Cosmetic Parts
Body panels can change during a model’s production life even when the scooter name stays the same.
For coloured panels and shrouds, send the serial number plus a clear photograph of the part and the scooter body so the correct shape and finish can be checked.
Wheels, Tyres & Castors
Wheel size alone may not be enough to identify a replacement.
Hub design, axle diameter, tyre type and fixing method can vary, so photographs and serial-number information are helpful.
Left or Right? Always Describe It From the User’s Position
For armrests, leg rests, body panels and other sided parts, describe left and right as they appear while sitting in or on the mobility product.
Be Careful When Buying Parts From an Unknown Source
A component that looks identical in an online photograph may still use a different connector, mounting point or specification. Confirm compatibility before fitting a part to mobility equipment.
Send Us These Five Things
Tell us the manufacturer and model where known.
Photograph the full identification label.
A full view helps confirm the version and body style.
Show the existing part clearly.
Show how the part attaches or plugs in.
MYTH: “If the part looks the same, it should fit.”
FACT: Small differences can matter.
Connectors, dimensions, mounting holes and electrical specifications may change even when two parts look almost identical. Serial numbers and photographs help confirm compatibility.
Ordering Before the Product Is Properly Identified
Taking a few extra minutes to confirm the model, serial number and part details can save the inconvenience and cost of returning an incompatible component.
Parts & Repair Checklist
✓ Confirm the manufacturer and model.
✓ Find the serial number or VIN.
✓ Photograph the complete label.
✓ Photograph the complete product.
✓ Photograph the part required.
✓ Include any part number printed on the old component.
✓ Show connectors and mounting points.
✓ Don’t order based on appearance alone.
Need Help Identifying a Spare Part?
Send us the make, model, serial number and photographs of the product and part required. The more information we have, the better chance we have of identifying the correct replacement.
FAQs, Quick Reference & Final Help
In Stage 10 we’ll finish the guide with frequently asked questions, a quick manufacturer/location reference, final Myth vs Fact advice, related First Choice Mobility links, contact help and the Rank Math/SEO information for the completed page.
Frequently Asked Questions & Final Help
A final quick-reference section covering the most common serial-number questions, manufacturer locations and what to send us if you still need help identifying your mobility product.
Serial Number FAQs
These are some of the questions customers most commonly ask when trying to identify a mobility scooter, powerchair, wheelchair, rollator or spare part.
Is the serial number the same as the model number?
No. The model number identifies the type of product, while the serial number usually identifies your individual product.
Is the battery serial number the same as the scooter serial number?
Usually not. Batteries can have their own model and serial numbers. For general product identification, look for the manufacturer label attached to the scooter or powerchair chassis.
What if the serial-number label has worn away?
Check the owner’s manual, original invoice, packaging and previous service paperwork. If the label is missing, clear photographs of the complete product and any remaining labels may still help us identify it.
Where is a Kymco scooter serial number?
On many Kymco mobility scooters, the serial number is located under the right-hand side of the scooter, around the centre of the chassis between the wheels.
Where is a Pride scooter serial number?
Common Pride locations include the chassis between the batteries or a white identification sticker on the seat post.
Where is a Shoprider serial number?
A common Shoprider location is a silver identification sticker at the rear of the scooter between the anti-tip wheels.
Where is a wheelchair serial number?
On many folding wheelchairs, the cross-brace beneath the seat is one of the most common places to look.
Where is a rollator serial number?
Start by checking the main frame, under the seat and around side or rear frame sections. Exact locations vary by manufacturer.
What if I find more than one serial number?
Photograph every likely label. Batteries, motors, controllers and chargers can all have their own serial numbers, so seeing the whole label helps us determine which one belongs to the complete product.
Why do you need the serial number to order a spare part?
Manufacturers can change components during a product’s production life. The serial number can help identify which version you own and reduce the risk of ordering an incompatible part.
Common Serial Number Locations
MYTH: “If I know the make and model, the serial number doesn’t matter.”
FACT: The serial number can help identify the exact production version.
Model information is extremely useful, but serial numbers can help distinguish products made at different times or with different components.
Before Contacting Us
✓ Find the manufacturer name where possible.
✓ Find the model name or number.
✓ Photograph the serial number / VIN label.
✓ Photograph the complete product.
✓ Photograph the part required.
✓ Include any part number printed on the old component.
✓ Show connectors or mounting points where relevant.
✓ If the serial number is missing, send us everything else you have.
A Few Minutes Identifying the Product Can Save a Lot of Guesswork Later
Whether you need a spare part, repair, battery, charger or technical help, the correct model and serial number can make the identification process much simpler.
Still Need Help?
Send us the make, model, serial number and photographs you have. If the serial number cannot be found, send clear photographs of the complete product and the part you need and we will do our best to help identify it.
Related Help & Guides
Mobility Scooter Manuals
Browse available mobility scooter manuals for additional model and identification information.
Guide to Buying a Mobility Scooter
Our comprehensive guide to choosing the right mobility scooter.
Guide to Buying a Powerchair
Advice on choosing powered mobility, including folding and everyday-use powerchairs.
Important Information
Serial-number locations can vary between manufacturers, models and production years. The locations in this guide are intended as practical guidance rather than a guarantee that every product will use the same position. Always follow the manufacturer’s instructions and do not dismantle, tip or place yourself beneath heavy or powered mobility equipment merely to find an identification label.
Guide last reviewed: August 2026
First Choice Mobility Ltd | Freedom, with confidence.
