Terms and Conditions
At First Choice Mobility Limited we aim to provide the complete mobility service to the disabled and less able. Our objective is simple; to serve customers well.
We also aim to fulfill our responsibilities to the communities and environments in which we operate.
Our Service to You
We are currently offering free postage and delivery on all UK mainland orders. Only applies to ‘Standard’ UK Mainland Deliveries. **Highlands and Islands will incur shipping charges you will be advised of any shipping costs prior to delivery.
Payment accepted by credit card, pay pal, cheque and payment taken over the phone.
On average your goods will be delivered within 5 working days but please allow up to 28 days for out of stock deliveries, (you will be informed if your order is out of stock and will require the extra time for delivery), we will however endeavour to have your order shipped with the minimum time delay. If you require any special delivery date then please contact us beforehand and we will endeavour to fulfil your request.
Where goods are made to order / bespoke: for example Power chairs, wheelchairs and rise and recline chairs these cannot be returned, also products which for Health & Safety reasons cannot be returned, for example Incontinence products & Bath lifts.
VAT Exemption
We show two prices for most products because if you are chronically sick or disabled, or you are buying for some one that is, you do not have to pay VAT on certain products.
To obtain VAT exemption you must fulfil, complete and sign the declaration during the ordering process.
Our VAT number is: 896 2107 03
Please Note: Not all products listed on this website qualify for VAT Exemption.
For further information please visit: Vat Relief Page
Returns
Please click HERE to be directed to the returns page.
Guarantee / Warranty
The majority of our products are guaranteed for twelve months by the manufacturer. Our warranty does not cover items used outside of Mainland UK and does not include the cost for the hire of a replacement product(s).
If any problems are experienced with the product(s), please contact our Service Team on 01843 292136 or alternatively you can always email us: [email protected]
Our warranties provide coverage only if you maintain or use the product as directed. For example, Our warranty cover only personal uses—as opposed to business uses—of the product. If there are multiple users of the product then we would not cover any product faults. Please note that if you have made any modifications to the product then this invalidates the manufacturer’s warranty and First Choice Mobility Ltd guarantee.
Note: Free Delivery Service – Warranty – if delivery and set-up option has not been selected the item will need to be returned to base (127 Canterbury Road, Westbrook, Kent CT9 5BD) during the period of the warranty. Our paid for Set-up and delivery entitles you to 3 warranty call outs in the first year. For more information please see information under item listing.
Disclaimer
This disclaimer does not affect your statutory rights as a consumer. Please note some of our processes are manual and errors can occur. We carry out frequent checks to detect any errors. If they do occur we will act immediately to minimise inconvenience and disappointment that may be caused. We reserve the right to cancel any order where obvious errors in pricing or product description have occurred.
Applicable law – These Terms and Conditions and any contract between us shall be governed by and interpreted in accordance with English Law and the English and Welsh courts shall have jurisdiction over any disputes between us.
Statutory Rights – These Terms and Conditions are in addition to your statutory rights as a consumer, which remain unaffected.