Set up & Warranty Call Out
Set Up & Warranty Call-Out
Professional delivery, product set up and first-year warranty call-out support for added reassurance with your new mobility product.
Extra Reassurance From the Moment Your Product Arrives
In addition to our standard delivery service, we offer an optional professional delivery, set up and aftercare package for mobility scooters, powerchairs, electrically operated beds and rise & recline chairs.
The service is designed to make receiving your new product as straightforward and reassuring as possible, particularly if you are new to electrically powered mobility equipment.
Professional Delivery, Set Up & Demonstration
Your product will be prepared for delivery, set up by a trained technician and fully demonstrated so that you understand how to operate and look after it safely.
The package also includes up to three first-year labour call-outs for qualifying issues covered under the manufacturer’s warranty.
Standard manufacturer’s warranties are normally back to base.
The optional set up and warranty call-out package provides additional first-year labour support at your home, subject to the manufacturer’s warranty terms and the conditions of the service.
What’s Included?
From pre-delivery checks through to your product demonstration, the service is designed to make sure your new product arrives prepared and ready for you to use.
Delivery & Set Up
✓ Pre-Delivery Quality Check
Your product will be quality checked against a pre-delivery inspection checklist.
✓ Convenient Delivery
You will be offered a convenient delivery date together with a three-hour delivery window.
✓ Trained Technician
Delivery will be carried out by a trained, uniformed technician carrying a validated ID badge.
✓ Full Demonstration & Test Drive
You will be shown how to operate your product safely, how to look after it and, where appropriate, given a test drive to familiarise yourself with the controls.
Everything You Need
✓ Powered products are delivered but will require a full charge prior to use.
✓ You will receive your User Manual for future reference.
✓ All packaging will be removed and recycled following set up.
Warranty Call-Out Cover
Your first-year labour cover includes a maximum of three call-outs for qualifying issues covered under the manufacturer’s warranty.
How Warranty Support Works
You will be given a contact number to use if you require assistance with a warranty issue.
Faulty or defective parts are covered subject to the terms and conditions of the individual manufacturer’s warranty.
Standard warranties are normally back to base, so the optional call-out package can provide useful extra reassurance during the first year.
Standard delivery is free to qualifying parts of the UK mainland.
Additional delivery or call-out charges may apply to certain areas, including the Highlands and Islands, Isle of Wight and Northern Ireland. Where applicable, you will be advised of any additional costs before delivery.
Peace of Mind From Day One
We feel this package offers good value and added reassurance, particularly if you are new to powered mobility products. You will also be invited to complete a satisfaction survey following delivery so we can make sure you are happy with the service provided.
Need More Information?
If you would like more information about our professional delivery, set up or warranty call-out service, please contact the First Choice Mobility team and we’ll be happy to help.
