Coronavirus COVID-19

Information about our approach to Coronavirus / COVID-19

We have acted quickly to implement a specific Coronavirus / COVID-19 policy and strategy to help protect our customers, our own team members, and the wider community. This strategy is responsible and pragmatic and we recognise the unique position we are in given the needs of our customers.

We have always put customers first and our strategy is designed to allow us to continue to provide the very highest levels of customer service.

We have followed the Government advice and closed our retail outlets, our website is still operating as normal, we are taking all necessary precautions to reduce risk. Our focus is to minimise as far as possible disruption to the supply of goods and services to our customers.

The current circumstances are new to us all but we are committed to continuing to provide the highest level of service that our customers are accustomed to. This approach may evolve over time and we will update this page accordingly. Our phone lines will request that you visit our website or email us at [email protected]  for your enquiries, alternatively you can complete the form on our ‘Contact Us page’ we will act quickly to respond to your enquiries and endeavour to supply you with the products you require and keep you fully informed.

Deliveries, and Installations Deliveries:

All deliveries will be in accordance with the government guidelines. All delivery drivers have been instructed to deliver your order using latex gloves and to be able to deliver without the need for a signature. All courier services have been given their own directives to comply with the government guidelines.

For orders with our special delivery including installation, the delivery staff use a fresh pair of latex gloves for each delivery and installation, there will no need for a signature. The room where the installation is to take place must be vacated to allow for our team to set up your product.

Ordering products:

We can still receive your orders on our website, or if you have an enquiry please email us at [email protected] we are at hand to help you.

Or you can complete the form on our ‘contact us page’.

We can also receive your enquiries via our Facebook page here: https://www.facebook.com/firstchoicemobility

Returning products:

In the event you wish to return a product ordered from us, please email [email protected] within 14 days of receiving and our returns department will reply to you with instructions. Or please visit our returns page for further information.

Thank You

First Choice Mobility Team