Free UK Mainland Delivery

Standard delivery is currently FREE on orders to most UK mainland addresses, unless otherwise stated on the individual product page or during checkout.

Additional delivery charges may apply to certain areas, including:

• Scottish Highlands and Islands
• Isle of Man
• Isle of Wight
• Channel Islands
• Northern Ireland
• Other offshore or remote UK locations

Where an additional delivery charge applies, we will advise you before dispatch wherever reasonably possible.

How Long Will My Order Take?

We aim to deliver most orders within approximately 5 working days.

Some of the specialist mobility and healthcare products we supply are dispatched directly from manufacturers or distributors, so delivery times can vary depending on availability.

If an item is temporarily unavailable or needs to be ordered from the manufacturer, delivery may take longer. For some products, please allow up to 28 days.

If we become aware of a significant delay, we will contact you as soon as reasonably possible and keep you informed.

Stock Availability

We hold many products in stock, but due to the wide range of mobility, healthcare and spare-part products available through our website, some items are ordered directly from the manufacturer or distributor.

Stock levels can occasionally change before our website has been updated. If an item you order is unexpectedly unavailable, we will contact you to explain the position and discuss the options available.

Orders Containing More Than One Item

If you order more than one product, your items may arrive separately.

This can happen where items are dispatched from different warehouses, suppliers or manufacturers.

You will not normally be charged additional delivery costs simply because your order is sent in more than one consignment.

Large & Specialist Mobility Products

Larger products such as mobility scooters, powerchairs, rise and recline chairs, specialist seating, beds and other healthcare equipment may require a specialist delivery service.

Depending on the product, delivery may be made by:

• First Choice Mobility;
• the manufacturer;
• a specialist delivery company;
• a parcel carrier; or
• a pallet delivery service.

Where a product includes installation, assembly, demonstration or a specialist handover service, this will normally be stated on the individual product page or agreed separately with you.

Unless specifically stated otherwise, standard delivery should not be assumed to include assembly, installation, removal of packaging or disposal of an existing product.

Access for Larger Deliveries

If you are ordering a large or heavy product, please make sure that suitable access is available at the delivery address.

You may need to consider:

• door widths;
• steps;
• stairways;
• lifts;
• corridors;
• turning spaces;
• parking restrictions; and
• other access limitations.

If you are unsure whether a product will fit or whether access may be difficult, please contact us before ordering. We will always try to help where possible.

Your Delivery Address

Please check that the delivery address, postcode and contact telephone number provided with your order are correct.

Once an order has been dispatched, it may not always be possible to change the delivery address.

For security purposes, we may carry out additional checks where the delivery address differs from the billing address, particularly on higher-value orders.

If You Miss Your Delivery

Depending on the courier and type of delivery, the carrier may attempt redelivery, leave instructions for arranging another delivery or take the parcel to a local collection point or depot.

Additional charges may arise where a specialist delivery has been arranged for an agreed date but cannot be completed because nobody is available to accept the goods or because suitable access has not been provided.

We will always aim to deal with these situations fairly and reasonably.

Damaged Parcels or Products

We take care to ensure products are properly packed before dispatch, but occasionally goods can be damaged during transit.

Where possible, please inspect the packaging when your order arrives. If there is obvious external damage, please make a note of this with the delivery driver where practical.

If you discover that an item has been damaged in transit, please contact us as soon as reasonably possible.

Photographs of the product and packaging can be extremely helpful and allow us to investigate the matter quickly with the courier or manufacturer.

Delivery Delays

Although we work hard to meet expected delivery times, circumstances outside our reasonable control can occasionally cause delays.

These may include:

• manufacturer or supplier delays;
• courier disruption;
• severe weather;
• transport problems;
• industrial action;
• product recalls; or
• other events outside our reasonable control.

Where we become aware of a significant delay, we will make reasonable efforts to contact you, explain the position and provide an updated delivery estimate.

International Delivery

Some products can be delivered outside the United Kingdom.

International delivery availability and charges depend on the product, destination, size, weight and any carrier restrictions.

Please contact us before ordering if you require delivery outside the UK.

International customers are responsible for any applicable local import duties, taxes, customs charges or clearance fees unless we have expressly agreed otherwise.

Certain products, particularly batteries and products containing lithium batteries, are subject to additional transport restrictions and may not be available for international delivery.

Collection from Our Stores

Collection may be available for selected products from one of our Kent stores by prior arrangement.

Please contact us before travelling so that we can confirm that the product is available at the correct location and ready for collection.

Your Consumer Rights

Nothing on this page is intended to limit or exclude any rights you may have under applicable UK consumer law.

Further information regarding cancellations, returns, refunds and your contractual rights can be found within our Terms & Conditions and Returns information.