Returns Policy
Your statutory rights are not affected in any way
Policy Details
At First Choice Mobility we offer a 14 Days (Calendar Days) cooling off period in which customers can inspect the goods and determine suitability. To exercise this right, you must notify us initially by Telephone on 01843 292136 & in writing by email to: [email protected] or by post to: First Choice Mobility Ltd.156 Tankerton Road, Tankerton, Kent CT5 2AW. On receipt of your request a Returns number will be issued by us.
Goods must be returned at your cost within 14 days of the date of your notification to us that you wish to return the goods. If required First Choice Mobility Ltd can arrange the collection, a collection charge will apply. Alternatively Customers can return their goods themselves to one of our showrooms, in all instances a Returns form & Returns number will need to accompany the goods. Failure to do so will result in your returned goods not being traceable. Our Administration Charges for the return of goods are listed below.
Where goods are made to order / bespoke: for example Power chairs, wheelchairs and rise and recline chairs these cannot be returned, also products which for Health & Safety reasons cannot be returned, for example Incontinence products & Bath lifts.
All products must be returned complete, unused, in an undamaged state and in their original packing. If products are not returned in their original condition on return, First Choice Mobility reserves the right to charge for repair or replacement of any product(s). This charge may include the cost of parts, materials, labour and any subsequent loss to First Choice Mobility Ltd.
All refunds will be processed within 14 days following receipt of goods. Regretfully, we cannot fully refund or exchange products where our product description says, “This item is made to order” or those products that were specially adapted to suit your requirements unless they arrive faulty, damaged or incorrect. These conditions are imposed upon us by the manufacturers. We cannot refund a ‘Delivery and Setup with Warranty Call outs’ package if the product is rejected upon delivery or returned within your ’14 day cooling of period.
Administration Charges
| Orders under £30 | £6.00 |
| Daily Living Aids | £15.00 |
| Walking Aids | £15.00 |
| Chargers | £10.00 to £15.00 |
| Manual Wheelchairs | £25.00 to £200.00 |
| Bathroom Aids | £25.00 |
| Mobility Scooter | £50.00 to £200.00 |
| Recliner Chair | £50.00 to £350.00 |
| Power Chair | £50.00 to £200.00 |
| Bedroom Aids | £50.00 |
| Patient & Handling | £50.00 |
| Parts | £20.00 to £100.00 |
Return Address
Tankerton Showroom
First Choice Mobility Ltd.
156 Tankerton Road, Tankerton, Kent CT5 2AW
Returns Form
Download from HERE